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MERRILL DIGITALSYSTEMS · UTAH

CASE STUDY · DENTAL GROUP · INTERNAL SOFTWARE

One place the practice runs on.

BrightPath Dental Center needed an internal home for how the practice actually works — announcements, role-based permissions, location verification, HR, training, and compliance. It got built to their process, on the timeline we agreed, by the same person they talked to on day one.

CASE STUDY · DENTAL GROUP · INTERNAL SOFTWARE

BrightPath Dental

5.0CLUTCH RATING

CLIENT
BrightPath Dental Center
INDUSTRY
Dental group
SCOPE
Internal company directory
STATUS
Live, in daily use

01THE PROBLEM

The information a practice runs on was spread across shared drives, email threads, and generic apps that never quite fit. Announcements went out and got buried. Policies existed somewhere. New hires got pointed at four different places on their first day.

What they wanted wasn't complicated to describe and was awkward to buy: one internal system scoped to their process, where the right people see the right things and nobody sees the rest. Every off-the-shelf option was either a document graveyard or an HR suite priced for a company ten times their size.

The other requirement was the timeline. Internal software has a reputation for starting with a demo and ending eight months later, and they'd rather not sign up for that.

02WHAT GOT BUILT

Announcements people see

Practice-wide notices posted once, in the place the team already opens — instead of an email chain three people read and forward.

Permissions by role

Admins, managers, and staff each see what belongs to them. Access follows the role, so it changes when someone's job does.

Location verification

Multi-location practices need to know who belongs where. The system checks it rather than trusting a dropdown.

HR in one place

Policies, forms, and the answers people ask the office manager three times a week, all in the same system as everything else.

Training material where the work is

Onboarding and ongoing training live in the directory instead of a shared drive nobody can find on their first morning.

Compliance that isn't a binder

The documents and processes a dental practice has to keep current, kept somewhere current — and visible to the people accountable for them.

BUILT WITHZoho CreatorDelugeRole-based accessHR & compliance

03THE RESULT

5.0

CLUTCH RATING

Quality, schedule, and cost — 5.0 on all three, submitted by the client and verified by the platform.

On schedule

DELIVERED TO THE DATE

Scoped in one discovery session and written down before the build started. The timeline held because the scope did.

Live

IN DAILY USE

One reliable place for the information and processes the team touches every day, running now across the practice.

Organized and proactive throughout. Clear communication, regular progress updates, and delivered on schedule.

DEPARTMENT DIRECTOR · BRIGHTPATH DENTAL

GET IN TOUCH

Want the same thing for your business?

Tell me what's broken. You'll get a straight answer on whether custom is the right call, and a number in writing if it is.

RESPONSE TIME
Within 24 hours
BASED
West Jordan, UT · Remote

OR SKIP THE WRITING

Grab a time directly. Thirty minutes, no pitch deck — you describe the mess, I tell you whether it’s worth building.

BOOK A 30-MINUTE CALL →

TELL ME WHAT YOU NEED

Skip the call. I'll reach back within 24 hours.

NO SPEC NEEDED · NO PRESSURE · NO JARGON